Terms and Conditions
Refunds and Cancellations
Yarn and goods.
We are more than happy to provide you with a full refund which can be given within 28 days for yarn or goods that are unused and re-saleable.
Delivery costs will be only be refunded if the yarn or goods are faulty.
If you need to cancel a workshop, party or event.
A non-refundable 50% deposit is required to secure a booking.
The remaining balance must be paid 14 days before the date of the event.
The price per person is based on a minimum of 10 attendees. If there are less than 10 attendees the total amount will still be based on 10 attendees.
If you need to cancel the workshop, party or event and it is more than 14 days in advance of the event date, then we will offer an alternative date.
If no alternative date can be arranged then we reserve the right to charge for material and labour costs incurred. If we are able to resell the event to another customer at another venue and are able to reduce our losses we will charge you a reduced fee depending on the costs covered.
If cancellation is within 14 days of your event, I’m afraid we are unable to offer a refund and full costs for tuition, materials and labour involved in prepping for the event become payable based on 10 attendees.
We do appreciate that sometimes unforeseen circumstances may mean that you can’t go ahead with your party or event as planned however if less than 24 hours notice is given, we reserve the right to charge for all costs entailed in the setting up of the event as well as an additional cancellation fee.
Our right to cancel a workshop, party or event.
Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. We will give you a full refund or if you prefer a transfer to an alternative available date. Unfortunately, we cannot accept any liability for travel or other costs.
Gift vouchers are non-refundable. We do appreciate that sometimes, unforeseen circumstances may mean they cannot be used and we are happy for them to be transferred to a friend.